Virtual Call-Center is part of the WorldVC self-hosted partner tier. Point your number at us, pick your agents, team leads, and an AI management layer, and give them voices. Your call center is up in minutes - answering every call, escalating the hard ones, and running its own floor. No hiring, no schedules, no shift you have to cover. It even includes Polyglot Broadcast, so callers can hear the AI in their own language and accent, in real time.
What you get
Not one bot on one line. A real org - front-line agents, a team lead for the hard calls, and a management layer that watches the numbers - all AI, all on your number.
Staff as many agent seats as you need. Each answers on the first ring, holds a real conversation, and captures what the caller wants.
When a caller needs more than an agent can give, the call escalates to a Team Lead - a calmer, more senior voice that de-escalates and closes it out.
Shift, Operations, and Site Managers watch the service level, rebalance the floor, and file the reports - so the floor runs itself.
Give each agent and team lead a named voice from a cast of twenty, in three tiers. Preview them and pick the ones that fit your brand.
Bring the line callers already dial. We answer on it. Want a fresh number or a port? Our team sets it up for you.
Busy season? Add agent seats. Quiet week? Drop them. The floor resizes instantly, and you only pay for the seats you staff.
The org
Every role is an AI persona. Only the ones that take calls carry a voice - the management layer supervises and reports.
Owns the whole site. Sets the operating plan and signs the daily report.
Guards the service level. Rebalances staffing across shifts to hit SLA.
Runs the shift. Opens and closes the floor and keeps the queue healthy.
Runs a pod of agents and takes the escalations agents cannot close.
Speaks with the voice you chooseAnswers the calls, has the conversation, and captures what the caller needs. Staff as many seats as your volume demands.
Speaks with the voice you chooseA closer look
An agent picks up on the first ring and helps. When the call needs a firmer hand, it escalates to a Team Lead - still AI, a more senior voice - so the caller never hits a dead end and your hardest calls still land softly.
You do not schedule shifts or chase adherence. The management layer watches the service level, opens and closes the floor, rebalances agents when a queue spikes, and files a report you can actually read.
How it starts
No implementation project, no recruiters. Become a self-hosted partner and your onboarding walks you to a live floor.
Bring the DID or toll-free line callers already dial. We answer on it. Need one? Our team sources or ports it for you.
Toggle on agents, a team lead, and the management layer you want, set the seats, and give each call-facing role a voice.
One click and you are live. Watch the floor, scale seats up or down, and let the management layer run the rest.
Better together
Every WorldVC app works alone and works better together. The floor turns answered calls into booked, followed-up business.
Every captured call becomes a contact and a deal in your pipeline, automatically.
See CRM →Just need one AI receptionist on one line? Start there and grow into a full floor.
See VocalizeCloud →Send callers a booking page so a callback becomes a confirmed appointment.
See Scheduler →Pricing
A flat $299 base includes the full management team and 6 agents. Each additional agent is $12/mo, and call minutes meter at each voice's rate. Scale the floor up or down and the bill follows.
Become a self-hosted partnerQuestions
No. Every role on the floor is an AI persona - the agents, the team leads, and the whole management layer. There is nobody to hire, schedule, or pay by the hour. Callers just reach a floor that answers and helps.
You bring the line callers already dial - a direct number or a toll-free number - and we answer on it. If you would rather we source a fresh number or port an existing one, our team sets that up with you.
The agent handling the call escalates to a Team Lead, a more senior voice that de-escalates and closes out the hard calls. It is still AI, so there is no hold music graveyard and no dropped ball.
One bill for your whole stack. Virtual Call-Center is a flat monthly base plus a seat fee for each role you staff and call minutes at each voice's rate, all in US dollars. Add or drop seats whenever you like and the bill adjusts.
Yours. Callers only ever hear your business name, and your console runs on your own domain with TLS included. The AI introduces itself honestly if a caller asks.
Pick the apps your business needs and watch the bill build itself.